Privacy Policy

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We must look after your personal information by law. The main legislation that applies to protecting your information is:

• General Data Protection Regulations (UK) (GDPR UK)
• Data Protection Act 2018 (DPA)
• Human Rights Act 1998 (Article 8) (HRA)
• Privacy and Electronic Communications Regulations 2003 & 2011 (PECR)
• Money Laundering Regulations 2017
• Proceeds of Crime Act 2002
• The Data Protection, Privacy and Electronic Communications (Amendments etc.)(EU Exit) Regs 2019
• Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000
• Regulation of Investigatory Powers Act 2000 (RIPA)

1. Who we are 

This Privacy Notice applies to the use and processing of personal information collected under our trading name FrankTenderAdvice

2. Information covered by this Privacy Notice

This Privacy Notice covers use of personal information as defined in GDPR UK & the Data Protection Act 2018.

Personal data. This is information, or any combination of separate pieces of information, that could be used to identify you. This includes your name, address, contact details etc.

“Special category” personal data. This sensitive personal information is given more protection in law. For example, details of your health or nationality.

Personal data is any information relating to an identified or identifiable natural person “a data subject”; an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as their name, alias, address, national insurance number, telephone number, email, contact information, financial information, IP address. It can include information in different formats including electronic data, hand-written notes, voice recordings, photographs, CCTV footage.

Special category personal information is personal information which reveals racial or ethnic origin, political opinions, religious/spiritual/philosophical beliefs, trade union membership, genetic or biometric data, physical or mental health data, sex life or sexual orientation data, criminal or alleged criminal offences.

3. Where do we get personal information from  

When you enquire or register for services provided by us we may collect personal information from a variety of sources.

The majority of the personal information we collect will have been provided by you during the course of your relationship with us either through face to face contact, by telephone, email or electronic communication such as messaging or emails.

However, we may also obtain your personal data from other sources including:

• information we collect when you visit our website
• information provided to us by other third parties with your consent, such as your accountant
• other publicly available sources such as the Electoral Roll and Land Registry
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4. What information do we collect

We collect your personal information based on the service or services we are offering you. We will only collect the information needed. We will not sell your personal information to anyone. We may request additional information from you which is relevant to the provision of specific services. If we do this, we will always tell you why the information is needed. 

5. How we use your information

We will process the information you provide or we obtained with your consent from other sources to provide you with the services you have requested and answer any questions you may have.

6.  Withdrawing consent

You have the right to withdraw your consent at any time. Please contact tus by email if you wish to withdraw consent.

7.  Children’s privacy

We do not offer any services to children (defined as under the age of 16 in GDPR UK). 

8. Who we share your information with 

We do not share your information or sell your information to anyone.

9. How long we keep your information for

We will only keep your information for as long as is reasonably necessary to fulfil our contractual obligations with you and to fulfil potential future assignments with you. If you no longer wish me to hold your information, please email me.

10. Your statutory rights 

You have a number of rights concerning the personal information we process about you. You have the right to:

• ask us for access to a copy of your personal information we hold about you. This is called a data subject access request. We may ask you to provide ID to verify your identity.
• ask us to correct your personal information if it is inaccurate. We may ask you to provide confirmation to ensure the information we hold is accurate.
• ask us to delete your personal information. 
• withdraw your consent to use your personal information. Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by simply contacting me by email.
• ask us to restrict the use of your personal data, including direct marketing.

11.  How your information is protected

We store your personal information on our electronic computer systems and in our paper filing systems.  In accordance with the law we have strict security procedures to ensure that personal information is not damaged, destroyed or misused, and to prevent unauthorised access to your information. 

12.  Updates to our Privacy Notice 

We reserve the right to amend and update this Privacy Notice as required, therefore it is advisable you review this notice at regular intervals.  This Privacy Notice was last updated in August 2021.

13. Who to contact to make a complaint

If you wish to make a complaint please contact me by email in the first instance.  You can seek independent advice and/or submit a complaint about data protection, privacy and data sharing issues directly to the Information Commissioner’s Office (ICO) at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF